Prototyping a feedback tool between the Public and the Police
Social Innovation Camps think the web and related technologies hold huge potential to create change in many different ways: how people hold those in positions of power accountable; who they rely on to provide the services they need to live healthy, happy lives; or how they make a difference to something that affects them. This method of engagement is used to bring together software developers and designers with people who understand a social problem to help build web and mobile solutions to social challenges.
The first Social Innovation Camp in Scotland was hosted in 2009.
After reflecting on the experience a friend had with the police after being burgled – “She didn’t have a terrible time with the police – it was just disappointing,” – Sarah Drummond submitted the idea of a technological social innovation akin to Patient Opinion for the NHS. I was part of this team.
MyPolice is a conceptual development of an online feedback tool that enables the public and the police to have a conversation. It has been designed to foster constructive, collaborative communication between people and the Police forces that serve them. Members of the public are able to give feedback, express thanks and tell stories about their experiences when they’ve engaged with the police, and offer suggestions for improvements.
This prototype won the Social Innovation Camp competition.
- Prototype of website
- Videos of service user feedback
Sarah Drummond was awarded £10,000 to develop this work and West Midlands Constabulary and Strathclyde Police was interested in piloting the communication platform.